Terms and Conditions

Hours of Business
Trading hours are generally Monday to Friday: 8am – 5pm and Saturday: 8am – 3pm.
Enquiries by e-mail: [email protected] and phone, text message or Whatsapp: 07740 877 544.

Lead Time
Turnaround for completion of projects varies and subject to my current workload.
Your order may be delayed due to the complexity of the project, materials availability, weather and temperature, as well as unforeseen circumstances.
You can find out more about how I work by visiting My Approach on www.robertsign.com.

All quotes are correct at date of issue.
Delay in confirming my quote may result in an amended quote due to increased carriage costs and materials only.

Payment Terms
Payment in full is required no later than 30 days from invoice date of issue unless stated in writing.
An invoice will be issued for a deposit if required. Further invoice(s) will be issued for receipt of full balance.

Refunds & Replacements
Any dissatisfaction with products, materials or services must be clearly stated in writing as soon as possible to ensure a swift remedial solution.

Barry Robertson is not responsible for any loss, theft or malicious damage to customer property including but not limited to: vehicles, vehicle components, vehicle contents, windows, signs, panels, banners, signage materials, and fixings, unless proven otherwise. Barry Robertson will not be held responsible for any appointed contractors or third parties’ services or products unless proven otherwise.

Artwork Copyright

Intellectual property and artwork created entirely by Barry Robertson remains the property of Barry Robertson unless explicit consent has been granted in writing, or sale/transfer of artwork ownership has been approved by Barry Robertson.

Artwork partially created by Barry Robertson or any client supplied artwork replicated or modified by Barry Robertson remains the property of Barry Robertson unless explicit consent is granted in writing, or sale/transfer of artwork ownership has been approved by Barry Robertson.

Barry Robertson is a director of Robertson Signs Ltd trading as Robertsign.
Robertson Signs Ltd. is registered company in Scotland, no: 384964.
The registered address is 48 Laird Street, Dundee, Scotland, DD3 9PY.
Robertson Signs Ltd. is a VAT registered company no: 743 1327 55.

Artwork Approval

Before your project is scheduled for production, artwork will be e-mailed to you for your careful review. Your approval of your artwork and my quote is necessary before production of your project.

Artwork approval is required for two primary reasons:
This allows you to verify the information received is complete and no loss of data has occurred in transfer of electronic files. It also gives you the opportunity to verify the artwork supplied is correct. In addition, you must inform me of any necessary changes before production is scheduled and materials ordered.

Artwork approval is especially important when a design undergoes numerous artwork revisions.

Please be aware that while every effort is made to create the artwork to your satisfaction, it is your responsibility to verify the accuracy of your artwork content.

The date for your artwork approval is critical to maintaining your project’s production schedule. Please clearly stipulate time sensitive projects.

Artwork Revisions

Revisions are part of the design process and they cannot (and should not) be avoided. Revisions should be made purposefully by keeping in mind your project’s objectives.

Once your artwork is issued, please take time to consider and provide feedback.
After your comments, ideas and questions are consolidated, if necessary, a new version of artwork will be issued. This version is the first round of revision.

My quote for your project will then be submitted to you by email. Any additional major revisions thereafter will incur additional cost.

Vehicle Livery Guidelines

My quote for your vehicle livery is based on the following criteria.
1. Vehicles must be clean, dry and free from dirt but not polished or waxed before application of vinyl or paint.
2. Vehicles must be in a well lit area with the vehicle not exposed to strong sunlight, heavy rain or windy conditions.
3. Some adhesives require additional measures for the material to bond to vehicle panels.
These may include but are not limited to:
a) Enclosure of vehicle in undercover facilities with temperature of at least 12°C overnight, prior to the day of application.
b) Enclosure of vehicle in undercover facilities with temperature of at least 12°C, at least twelve hours after application is complete.

I recommend these measures are fulfilled to ensure the expected finish and durability of your vehicle graphics.
Barry Robertson will not be held responsible for failure of materials if these additional conditions are not fulfilled.

4. Waste created from the vehicle livery application will be disposed in on site facilities’ designated bins.
5. 240v power supply is required for some vinyl application or removal processes.

Attention and care is involved in every vehicle livery application and removal.
In the event of accidental damage, Barry Robertson will not be held responsible for loss or damage to vehicle paint surfaces, loss or damage to removal of vehicle badges, mouldings, trims, or vehicle fixtures in any vinyl application or vinyl removal process unless proven otherwise.

My quote will become invalid and your additional cost will be incurred if any of the following occur:
1. Vehicles not clean and dry for vinyl application/removal.
2. Additional cleaning of vehicle other than standard surface preparation, ie: removal of existing vinyl
films, gum residue, tar, and stubborn dirt.
3. Vehicle not available for agreed work at agreed time and date.
4. Inadequate working environment resulting in my additional labour.

Vinyl Film Application Guide

Ensure the surface where vinyl films are being applied is at room temperature.

Ensure the surface where vinyl films are being applied is clean and dry.

Avoid a damp working area, away from strong direct sunlight. If the application surface is too warm, problems can occur for re-positioning adhesive vinyl.

Use masking tape for tacking the vinyl onto the surface to determine the graphic’s position.

Reposition until you are satisfied with the placement of the vinyl.

Measure and align the lettering or vinyl graphic with a level vertical or horizontal panel edge. Judge the position of the vinyl graphic when no level edge is available.

Use masking tape to mask a line vertically over the entire graphic, holding the vinyl in place onto the surface. The masking tape will create a hinge, like a spine of a book.

Remove the masking tape you used for tacking the vinyl onto the surface.

Gently fold the right half back onto it’s face, like turning a page of a book. Do not crease the vinyl.

When the right page is gently folded onto it’s face, peel back the paper liner (the silicone based backing which the vinyl is on) and cut the liner with a pair of scissors. This will leave you with one side free of the liner and the tacky vinyl graphic facing upwards.

Slowly fold the right page onto the surface. Ensure the vinyl graphic is taut and free from wrinkles.

With a rigid edged squeegee or credit card, apply firm pressure on the application tape covering the vinyl.

Working from the centre, push air outwards in overlapping strokes at an angle of thirty degrees.

Remove the vertical masking tape. Repeat the liner removal process and application for the left half.

Leave the vinyl for ten minutes to allow the vinyl to bond to the surface.

Gently peel the paper application tape from the top corner back on itself at an angle of 45 degrees.

Push any air bubbles out with your fingertip. Or use a small pin to pop the bubble before pushing air out from under the vinyl graphic. Do not use a blade or slicing action to pop bubbles.

Vinyl Film Removal Guide

Ease of vinyl removal is dependent on several factors such as the vinyl’s age and the surface its applied on. The environment which the vinyl has endured will also affect the ease of removability.
Most often, vinyl is removed with the use of heat tools. Glue and gum residue can be removed with the use of chemicals.

For satisfactory results removing vinyl films and gum residue, you will need:
A heat gun or very hot hair dryer.
Tar and Spot Remover (available from dingbro.com).
A dry and empty spray bottle.
An object with a flat, straight (preferably thin plastic) edge, such as an old bank card.
Lint- free clean cloths.

If you have a heat gun or decent hairdryer:
Work on a 6” / 150mm square area at a time. Heat the surface moderately. Take care not to overheat and scorch the vinyl or the surface.

Once you have removed a square of vinyl by gently peeling and pulling, you will realise how much heat to hover over the vinyl graphics.

Your objective is to heat the film just enough to remove it easily, without picking and peeling many tiny pieces. Too much heat can cause large areas of gum residue on the surface following the vinyl removal.

Find the balance between the right amount of heat and as little gum residue as possible.

Work in a well ventilated space away from strong sunlight.

Wear eye protection when using sprayed chemicals. Be careful not to soak your skin.

Fill a spray bottle with the Tar and Spot Remover and spray the chemical on the surface where there is gum residue. Leave the surface up to thirty seconds to allow the chemical to dissolve the bond of the gum residue.

Scrape the residue off with your straight edged scraper. Be careful not to gouge the surface when scraping off any thick areas of gum residue.

Repeat spray + scrape and rub with a clean duster.

Avoid spreading the gum residue on the surface. Work in small surface areas until each area is free from gum residue.